While I was piecing the Autumn Leaf Quilt back, I opened a new bolt of Kona White PFD. For the first time, ever, I was disappointed in the quality of the fabric. I needed to finish the quilt back, so I "pressed on" and used it.
The problem was the fabric was stiff, a bit coarse, and too white. It didn't match the other fabric I'd been using, which was silky, smooth and off white. What was a gal to do? I wrote a letter to Robert Kaufman Fabrics. Yes, I did. I figured, what harm could it do!
I expressed my surprise at the difference and I included samples of the fabric from an old and the new bolt, plus a photo of the end of both bolts. Yesterday, I received a letter from their customer service department stating that they agreed with me; and have decided not to produce this SKU with the guilty mill. Plus, would I contact them with my phone number, so they can FedEx a replacement bolt to my home.
I phoned them this morning, at 7:30 AM, and my customer service person was at work. She said she'd get the fabric out today. I'm very happy with the outcome. I mentioned to her that I always purchase this fabric by the bolt, and she replied that I was "well trained"!
Hmmm, I may have to ponder that part.
May your bobbins always be full,